- Orange Egypt has achieved a business process transformation through Ericsson’s solution
- The move could boost Orange’s digital development and enhance customer experience
Ericsson and Orange Egypt have reportedly re-engineered the business processes as well as the BSS environment of Orange by having implemented an enhanced and new Ericsson Billing solution. Orange will be enhancing the offering time-to-market with Ericsson Billing while the solution shall help the company improve operational efficiency as well.
Orange’s Chief Information Officer, Abdelfattah Aly Mabrouk commented that the company has transformed its BSS environment to boost competitiveness while further bettering customer experience to be able to increase its market share amid a fast-paced market.
Mabrouk further added that the partnership with Ericsson is a critical part of the company’s mission that could help speed up its digital development and provide an unparalleled customer experience.
Apparently, besides reducing operational costs, the project works on decreasing capital expenditure and helps with the innovative digital services with high quality and shorter-time-to-market, automation, flexibility, experience and simplicity for both partners and the users.
The transformation of the billing system of Orange has been one of the biggest projects since the establishment of the partnership in 2007.
Head of Ericsson Egypt, Saudi Arabia, and STC, Mathias Johansson stated that the company has worked with Orange Egypt earlier providing various solutions in Billing and Charging but this will be the biggest transformation project both companies have done together.
Johansson elaborated saying that Ericsson had been chosen for the transformation on account of the company’s exclusive digital capabilities, in both systems integration and consulting in all the IT environments and complicated networks. Orange Egypt provides a platform that permits discovery and experimentation of all the business models that leads to an improved end-user experience.
Seemingly, the transformation includes delivery of Ericsson Billing, the customer care systems and process re-engineering. The convergent billing system has been designed in a way that allows Orange Egypt to launch new offers on a real-time basis, empower them with complete cost control and meeting the customer needs.
Source Credit- https://www.zawya.com/mena/en/press-releases/story/Ericsson_modernizes_billing_for_Orange_Egypt_nbsp-ZAWYA20200216121417/