Talkdesk, a renowned US-based software and cloud service and AI software provider, reportedly announced its brand-new offers to facilitate a seamless, secure, and swift transition to the Talkdesk cloud-based contact center solutions.
The company’s Talkdesk Business Continuity TM program includes three solutions that have been developed to enable new as well as changing business requirements due to the COVID-19 outbreak. The company’s Talkdesk Now program gives enterprises the quickest route to agents that are working from their homes, with flexibility and adaptability of easier to use cloud contact center solutions, all within 24 hours.
Another program, Talkdesk Boost transfers contact centers to cloud in 15 days, while Talkdesk Mobile Agent converts a mobile device into an fully-fledged consumer support tool. All companies signing up for this program before 1st of May 2020, would get these three tools free for three months.
Chief Executive Officer of Talkdesk, Tiago Paiva stated that traditional contact centers are prone to be affected significantly by the outspread of any health crisis, similar to the coronavirus outbreak. Owing to social distancing requirements and stay-at-home orders, contact centers are unexpectedly facing the need to shift their agents to a work-from-home scenario.
Paiva further added that the Talkdesk Business Continuity program allows enterprises to shift to the cloud rapidly and support critical business continuity from remote locations, boosting consumer confidence while ensuring staff safety.
Owing to the quickly changing business environment and economic climate brought by the COVID-19 outbreak, consumer needs, as well as contact center volumes have been moving drastically and quickly. Approximately 80% of the seats in contact center are connected to obsolete, inflexible, and aging on-premises contact centers.
The hardware, and software are placed and fixed at physical location when it comes to conventional on-premises contact centers and agents should be present in those locations to use the tools they require to help customers.
The unscalable and inflexible architecture of fixed contact centers leaves enterprises vulnerable during a crisis when agents require the ability to operate remotely and consumer inquiries are high.